Phone Screen Cracked? Here’s What You Need to Know Before Getting It Fixed
That sickening sound of your phone hitting concrete. The slow flip to see if the screen survived. Here’s exactly what to do next — and what to watch out for.
What to Do Immediately After Cracking Your Screen
Cracks spread. Moisture enters through the crack and corrodes the internals. Touch may fail in cracked areas. A small crack that costs $80 to fix today can become a $300+ repair within days.
This prevents glass fragments from cutting your finger and slows moisture ingress until you can get it repaired.
If touch is failing in areas, back up via iCloud or Google before it gets worse. Settings → [Your Name] → iCloud Backup → Back Up Now.
Don’t use the phone in rain or bathrooms — moisture entering through the crack can damage the display and logic board.
Walk in to any of our 4 outlets — no appointment needed. Free assessment before any work starts.
Is It Just the Glass or Is the Display Broken?
Your screen has two layers — the outer protective glass and the display panel underneath (LCD or AMOLED). Understanding which is damaged changes your repair.
Signs it’s just the outer glass: spider web cracks visible but the image is clear, touch still works normally, no black patches or colour bleed.
Signs the display is broken: black patch spreading from the crack, coloured lines across the screen, half the display is dark, touch unresponsive in certain areas.
Turn brightness all the way up and look at the screen in a dark room. If the image is clear and uniform with no dark patches, only the outer glass is cracked — the display is likely intact.
Can You Just Repair the Glass?
On older phones with non-laminated displays, glass-only repair was possible and cheaper. On all modern smartphones from 2019 onwards, the glass and display are fused together — a full assembly replacement is required even if only the glass is visibly cracked.
If a shop quotes you a “glass-only repair” on a modern iPhone or Samsung at a suspiciously low price, ask what exactly they’re replacing. Some shops use non-laminated aftermarket assemblies that result in a visible gap between glass and display, reduced colour accuracy and worse touch response.
Should You Repair or Replace?
A general rule: repair makes sense if the phone is less than 3 years old, everything else works, and the rest of the phone is in good condition. Replace makes more sense if the phone is 4+ years old with multiple issues, or the repair approaches the cost of a newer second-hand device.
Screen repair is almost always the more cost-effective option for phones under 3 years old. The savings vs. buying a replacement are significant, and you keep all your data, apps and settings.
What to Expect at the Shop
- Free assessment — we check the screen, touch, display and any secondary damage before quoting
- Fixed price upfront — no surprises, what you’re quoted is what you pay
- 60–90 minutes repair time — most screen replacements done while you wait
- Post-repair check — you inspect the repair before paying
- 60-day warranty — covers any defect in the replacement screen
Common Questions
My screen is cracked but everything still works. Do I need to repair it urgently?
Yes — sooner is better. A working cracked screen has no structural integrity. A second minor drop is far more likely to destroy the display completely. Singapore’s humidity also means moisture can enter through the crack over days, causing internal damage that’s invisible until it’s too late.
Will the repair look exactly like before?
Grade A OLED and LCD replacement panels match the original display spec closely — same resolution, brightness and colour accuracy. In side-by-side comparison the difference is minimal.
Does screen repair affect Face ID or Touch ID?
When done correctly, no. Face ID module and Touch ID sensors are transferred intact from the original screen to the new one. We test both before handing your phone back.
How long does a screen repair take?
60–90 minutes for most models. Walk in to any outlet — no appointment needed.
Walk in for a free screen assessment
We check your screen before any work starts — no commitment required.
Westgate · AMK Hub · Bugis Village · Bedok Mall · 11am–9pm daily
